Refund policy

Refund & Return Policy

*Where: Settings > Policies*

*Last updated: 3 November 2026*

Please read this policy in full before placing your order. By completing a purchase on this store you confirm that you have read, understood and agreed to every term set out below. Placing an order is your acceptance of this policy.

### 1. All sales are final

**All sales on this store are final.**

We do not offer refunds, returns, exchanges, cancellations or store credit for change of mind. This includes, without limitation, situations where:

- you no longer want the item
- you found it cheaper elsewhere
- you ordered the wrong item, quantity, bundle or option
- you decided the item is too large, too small or does not suit your space
- you did not read the product description, dimensions or delivery timeframe before ordering
- a family member, partner or housemate objected to the purchase
- your financial situation changed after ordering
- you found the shower head smaller than expected, your shower arm a non-standard size, or the joke not to your taste
- you were gifted a duplicate
- you simply changed your mind for any other reason

The only circumstances in which a refund or replacement is issued are set out in **Section 4 (Damaged, Defective or Incorrect Items)** and, where purchased, the optional add-ons in **Section 5**.

### 2. Made-to-order terms: you are agreeing to wait

Every TrumpRinse is packed to order and dispatched from our fulfilment centre within 1 to 2 business days. This is disclosed on the product page and at checkout before payment is taken.

By completing your purchase you expressly acknowledge and agree that:

- **Your item is not sitting in a local warehouse at the time of ordering.** It is prepared and dispatched after your order is placed.
- **Estimated delivery is approximately 7 to 10 days from dispatch, and up to 15 days from dispatch in peak periods (orders are dispatched within 1 to 2 business days of payment).** This is an estimate, not a guaranteed date.
- **Delivery may take longer than estimated.** Production schedules, freight capacity, customs inspections, courier backlogs, public holidays, peak seasonal volume, weather events, port delays and other circumstances outside our reasonable control may extend this timeframe.
- **You have accepted this waiting period as a condition of purchase.** A delay within or reasonably beyond the estimated window is not a defect, is not a failure to deliver, and is **not grounds for a refund or cancellation.**
- **"I didn't realise it was made to order" is not grounds for a refund.** The delivery timeframe is disclosed prior to payment. Failure to read the listing does not create a right to a refund.
- **We do not cancel or refund orders once placed**, including orders placed minutes earlier, because production and allocation are committed as soon as the order is received.

If the waiting period does not suit you, **please do not place an order.**

#### 2.1 Orders cannot be cancelled

Once payment is processed, your order enters production and allocation and **cannot be cancelled, amended or refunded.** Requests to cancel will be declined.

#### 2.2 Delivery address accuracy is your responsibility

You are responsible for entering a complete and correct delivery address. We are not liable and **no refund or replacement will be issued** where:

- the address supplied was incorrect, incomplete or outdated
- the recipient name was wrong or unrecognised at the address
- delivery failed because nobody was available to receive the item
- the parcel was refused, returned to sender or abandoned
- the parcel was held by the courier and not collected within their holding period
- the parcel was marked delivered by the courier and subsequently went missing from the delivery location, was stolen, or was taken by another person (unless Shipping Protection was added to the order, see Section 5)

If an address correction is required after dispatch, or if a parcel is returned to sender due to an address error, any re-delivery, re-shipping or storage fees are payable by you.

### 3. Order acknowledgements you make at checkout

By completing your purchase you confirm that you:

1. have read the full product description, specifications and dimensions
2. understand the item is made to order with an estimated delivery window of 7 to 10 days from dispatch, up to 15 days
3. accept that all sales are final and that change-of-mind refunds are not available
4. accept that TrumpRinse is a novelty parody shower head, that it fits a standard 1/2-inch fixed shower arm and not a handheld hose or slide rail, and that fitting it to your shower is your responsibility
5. understand that minor variation in colour, finish, texture and grain between the product photography and the delivered item is normal and is not a defect
6. understand that screen calibration differences mean on-screen colour may not exactly match the physical item
7. agree to inspect your delivery and report any damage within the timeframe in Section 4
8. agree to contact us and complete our claims process **before** opening any payment dispute or chargeback

### 4. Damaged, defective or incorrect items

This is the sole basis on which we issue refunds or replacements. We stand behind our product, and if it arrives damaged or faulty we will make it right.

#### 4.1 Inspect on arrival

**You must inspect your order immediately upon delivery.**

#### 4.2 Report within 48 hours

All damage, defect and incorrect-item claims must be submitted to **trumprinse@outlook.com within 48 hours of the delivery timestamp recorded by the courier.**

Claims submitted after 48 hours will not be accepted, because we cannot verify whether the damage occurred in transit or after delivery while the item was in your possession.

#### 4.3 Evidence required

A claim cannot be assessed and will not be approved unless **all** of the following are supplied in your first email:

- your **order number**
- **clear, well-lit photographs of the damage or fault**, in focus, showing the affected area close up
- a **wider photograph** showing the damaged part in the context of the whole item
- **photographs of the outer shipping carton from all sides**, including any crush, puncture or water damage
- a **photograph of the shipping label** on the carton
- a photograph of the **packaging inserts** as they were found
- for an incorrect item, **photographs of the item received** alongside the label

Incomplete claims will be returned to you for the missing evidence. The 48-hour window applies to your initial claim, not to the completion of your evidence, provided you respond to our follow-up requests within 5 days.

#### 4.4 Keep the packaging

**Do not discard any packaging until your claim is fully resolved.** Freight carriers require original packaging to process a damage claim. Disposing of the packaging before your claim closes will void the claim.

#### 4.5 Assessment and outcome

We will acknowledge your claim within 2 business days and issue a decision within 5 business days of receiving complete evidence. Where a claim is approved, **we choose the remedy at our discretion**, being one of:

- dispatch of a free replacement part
- dispatch of a free replacement item
- a partial refund proportionate to the fault, where the item remains usable
- a full refund

Where a replacement part resolves the fault, a replacement part is the remedy provided. A full refund is not automatic.

#### 4.6 What is not a defect

The following are expressly **not** defects and will not be accepted as a damage claim:

- minor cosmetic marks, scuffs or surface blemishes not visible at normal viewing distance
- minor variation in colour, tone, texture or finish from the product photography
- dust, fingerprints or packing residue that cleans off
- minor packaging damage where the item inside is undamaged
- small variations in stated dimensions within normal manufacturing tolerance
- a slight drip at the thread when fitted without plumber's tape, which is how threaded shower fittings work and is fixed by wrapping the thread with the tape supplied
- a softer or stronger spray than your old shower head, which depends on your home's water pressure
- the shower head not fitting a handheld hose, slide rail or non-standard shower arm
- small variation in paint, hair shape and colour between units, which is normal for a hand-painted head
- reduced flow from mineral build-up on the spray face, which is cleared by soaking it in white vinegar
- damage from overtightening with tools, drops, or cleaning with abrasive or bleach-based products
- scratches or dents to the outer shipping box where the shower head inside is undamaged
- damage caused by unauthorised modification, repair or the use of non-supplied parts
- normal wear and tear after use
- damage caused by storage in damp, humid or extreme-temperature conditions

### 5. Optional add-ons purchased with your order

The following are optional services you can add in the bundle picker before checkout. They are services provided by us, not insurance policies, apply only to the order they were bought with, and are non-refundable once the order has been dispatched. Claims under this section go to **trumprinse@outlook.com** with your order number.

#### Shipping Protection

**What it covers:** if your parcel is confirmed lost in transit, is stolen or missing after a carrier delivery scan, or arrives damaged, we send a replacement or refund you in full, without the carrier-claim process and without asking for delivery evidence from you. One replacement or refund per protected order. **How to claim:** email us with your order number within 48 hours of the delivery scan (theft or damage) or within 7 days of the end of the delivery window (loss in transit). **Not covered:** parcels sent to an address you entered incorrectly, parcels refused or not collected, duties and taxes, and change of mind.

#### 30-Day Money Back Guarantee

This is the only change-of-mind exception on this store, and it applies only where the guarantee was bought with the order. **What it covers:** you may return your shower head within 30 days of the delivery scan for a refund of the product price, with return postage on us. The shower head must be unused (never fitted to water), clean, dry and repacked in its TrumpRinse box with the tape and the quick-start card, and you must email us for a Return Authorisation first; the process in the Returns section applies. **Not covered:** shower heads that have been fitted, used or damaged, shower heads returned incomplete, broken in return transit through poor packing, or without the original packaging, and the guarantee price itself, which is non-refundable.

#### Mystery Box

**What it is:** one surprise fun extra chosen by us, with a retail value of US$40 or more, packed in with your TrumpRinse: think a novelty bath towel, a rubber duck, a cap or a stack of stickers. Every box is different. **Not covered:** the contents cannot be chosen, swapped, exchanged or returned, and the Mystery Box price is non-refundable once the order has been dispatched. If the extra arrives damaged, the 48-hour claim process in Section 4 applies to it in the same way as to the shower head.

### 6. Returns process (approved claims only)

**Do not send anything back without a Return Authorisation.** Items returned without prior written authorisation will not be accepted, will not be refunded, and will be disposed of after 14 days.

Where a return is required as part of an approved claim:

1. Email **trumprinse@outlook.com** with the evidence listed in Section 4.3.
2. If approved, we will issue a **Return Authorisation (RA) number** together with written return instructions and the return destination. The return destination is supplied only with an approved RA and is not published.
3. The item must be returned **in its original packaging**, with all parts, hardware, inserts, accessories and manuals (the shower head, the roll of plumber's tape and the quick-start card, in the TrumpRinse box), in the condition it was received.
4. The RA number must be clearly marked on the outside of the parcel.
5. Returns must be dispatched **within 7 days** of the RA being issued. RAs expire after 7 days.
6. For approved damage, defect and incorrect-item claims, **we cover return shipping.** In all other cases return shipping is at your cost and is non-refundable.

Returned items are inspected on arrival. Where an item is returned:

- incomplete, with parts missing
- without original packaging
- with damage beyond that reported in the claim
- showing signs of use, wear or attempted repair
- outside the RA window

we may decline the refund entirely or apply a deduction reflecting the loss in value.

### 7. Non-returnable items

The following cannot be returned or refunded under any circumstances:

- items purchased on sale, clearance or with a promotional or launch discount code
- gift cards
- custom, personalised or made-to-order items
- items reported outside the 48-hour damage window
- items returned without a valid Return Authorisation
- items that have been used, absent an approved defect claim
- items damaged after delivery
- free or bonus items included with a bundle, which hold no independent refund value

### 8. Exchanges

We do not operate an exchange programme. Where a replacement is warranted under an approved claim in Section 4, a replacement will be issued directly.

### 9. Refund processing

Where a refund has been formally approved in writing by us:

- refunds are issued to the **original payment method only.** We cannot refund to a different card, account or person.
- refunds are processed **within 10 business days of approval**, or within 10 business days of our receipt and inspection of an authorised return where a return was required.
- your bank or card issuer may take a further **5 to 10 business days** to post the funds. This period is outside our control.
- **original shipping charges are non-refundable**, except where the entire order is refunded due to our error.
- where a discount code, bundle price or promotional rate was applied, the refund is calculated on the **amount actually paid**, not the recommended retail price.
- where part of a bundle is refunded, the remaining items are re-priced at their standard individual rate and the refund is adjusted accordingly.
- refunds are issued in the currency and amount originally charged; exchange-rate movement between the charge and the refund is set by your bank and is not something we can adjust.

If more than **15 business days** have passed since we confirmed your refund in writing and you have not received it, contact **trumprinse@outlook.com** with your order number.

### 10. Payment disputes and chargebacks

We take unauthorised payment disputes seriously.

**You agree to contact us at trumprinse@outlook.com and allow us a reasonable opportunity to resolve any issue before initiating a chargeback, payment dispute or claim with your bank, card issuer or payment provider.**

Please note:

- a delay within or reasonably beyond the disclosed delivery window is **not** a valid basis for a dispute, as you accepted that timeframe as a condition of purchase
- a change of mind is **not** a valid basis for a dispute
- where a dispute is raised, we will supply the payment provider with full evidence, including your order record, timestamped proof of your acceptance of these terms at checkout, the delivery timeframe shown to you before payment, the full communication history and courier tracking and delivery confirmation
- raising a fraudulent or bad-faith dispute, including a dispute claiming non-receipt of goods confirmed as delivered by the courier, may result in your details being submitted to the payment provider and in the loss of any remedy otherwise available to you under Section 4
- accounts associated with fraudulent disputes may be blocked from placing future orders

Contacting us first is always faster than a dispute, and in almost every genuine case we resolve it directly.

### 11. How to contact us

All claims, returns and refund enquiries must be submitted by email to:

**trumprinse@outlook.com**

Please include your **order number** in the subject line. We respond to all enquiries within **24 to 48 hours** on business days. Claims submitted through social media comments or direct messages are not monitored for claim purposes and do not satisfy the notification requirements in this policy.

### 12. Changes to this policy

We may update this policy at any time. The version published on this page at the time you place your order is the version that governs your purchase. We recommend saving or printing a copy with your order confirmation.

### 13. Your statutory rights

Nothing in this policy limits rights you have under the consumer protection law of your country that cannot be excluded by agreement. Where such a law gives you more than this policy does, the law applies.

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## Terms of Service

*Where: Settings > Policies*

### 1. Who we are

This website is operated by TrumpRinse, based in New Zealand ("we", "us"). By placing an order you agree to these terms.

### 2. The product

TrumpRinse is a novelty parody shower head: a hand-painted caricature head with a brass spray face and a standard 1/2-inch threaded inlet. It is a humorous product, not endorsed by or affiliated with Donald J. Trump, the Trump Organization or any political party or campaign. It fits a fixed shower arm with a standard 1/2-inch thread; it does not fit handheld hoses or slide rails. Fitting it is your responsibility; if you are unsure, ask a plumber.

### 3. Orders and pricing

Prices are set in New Zealand dollars (NZD). Where your local currency is displayed, the converted figure is indicative and the final charge is settled in NZD at checkout, so your bank's rate may differ slightly. We reserve the right to cancel any order for pricing errors, suspected fraud or stock shortages, with a full refund. Bundle pricing applies only to the quantities shown on the product page.

### 4. Payment

Payments are processed by Shopify Payments, and by PayPal where offered, using the methods shown at checkout. We never see or store your full card details. Your order is confirmed when payment is authorised.

### 5. Delivery and returns

Governed by our Shipping Policy and Refund & Return Policy, which form part of these terms. Orders are dispatched in 1 to 2 business days and delivered in 7 to 10 days from dispatch (up to 15 days in peak periods); the delivery window is accepted as a condition of purchase. Damage, defect and incorrect-item claims must be emailed within 48 hours of delivery with photo evidence; returns need a Return Authorisation first; refunds go to the original payment method only.

### 6. Intellectual property

The TrumpRinse name, logo, photography and site content belong to TrumpRinse. The product is a caricature made for parody and humour. Payment marks are the property of their owners and used for identification only. You may not copy, resell or use our content commercially without written permission.

### 7. Acceptable use

You agree not to use the site for anything unlawful, to interfere with its operation, or to place fraudulent orders. We may refuse service to anyone at any time.

### 8. Liability

To the fullest extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount you paid for that order. We are not liable for indirect losses, or for water damage or damage to plumbing caused by incorrect fitting, overtightening, or fitting to a non-standard or damaged shower arm. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by our negligence.

### 9. Changes

We may update these terms; the version in force is the one published at the time of your order.

### 10. Governing law

These terms are governed by the laws of New Zealand. Disputes are subject to the courts there, without prejudice to any mandatory consumer protections where you live.

### Contact

trumprinse@outlook.com, or through our contact page.